Return & Exchange Policy

Foot Fitters HMLS is dedicated to providing high-quality handmade leather shoes. We aim to ensure your complete satisfaction with every purchase. Please review our return and exchange policy below for details on how to proceed if you are not fully satisfied with your purchase.

Eligibility for Returns & Exchanges

1.    Time Frame:

• Returns and exchanges must be initiated within 15 days of the purchase date.
• Items must be received back to us within this time frame to be eligible.

2.    Condition of Items:

• Items must be in their original condition, unused, and with all tags and packaging intact.
• Used, damaged, or altered items will not be accepted for return or exchange.

3.    Proof of Purchase:

• A valid proof of purchase, such as an invoice or receipt, is required for all returns and exchanges.

Non-Eligible Items

1.    Promotional Items:

• Items purchased during sales or promotional events are final sale and are not eligible for return or exchange.

2.    Customized Orders:

• Custom-made or personalized items cannot be returned or exchanged unless they are found to be defective or damaged upon receipt.

3.    Accessories:

• Accessories and non-footwear items are not eligible for return or exchange.

Return Process

1.    Initiate a Return:

• Contact our customer service team at shop@footfittershmls.com or call +92 300 11SHOES to initiate a return.
• Provide your order number, a brief explanation for the return, and whether you prefer a refund or exchange.

2.    Return Shipping:

• Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
• You are responsible for return shipping costs unless the return is due to a mistake on our part, such as a wrong or defective item.

3.    Inspection and Refund:

• Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
• Refunds will be processed within 5 to 10 working days after the return is approved.
• The refund will be issued to the original payment method used for the purchase.

Exchange Process

1.    Initiate an Exchange:

• Contact our customer service team to request an exchange.
• Provide details of the item you wish to exchange and the new item you would like to receive.

2.    Exchange Shipping:

• Ship the original item back to us following the return shipping instructions.
• We will ship the replacement item once we receive and inspect the original item.

Damaged or Defective Items

1.    Inspection on Delivery:

• Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, contact us immediately.

2.    Replacement or Refund:

• We will arrange for a replacement or issue a refund for the defective or incorrect item, including the return shipping costs.

Service Warranty

1.    Warranty Period:

• We offer a 1-month service warranty for our footwear, covering manufacturing defects.
• After this period, repair services are available at a cost.

2.    Warranty Exclusions:

3. No warranty is provided for items purchased during sales or promotional events.

Cancellation Policy

1.    Order Cancellation:

• You may cancel your order before it has been shipped by contacting customer service.
• A cancellation fee of 10% of the total order value may apply if the cancellation is without a valid reason after an online payment is completed.

2.    Company Rights:

• Foot Fitters HMLS reserves the right to cancel orders for any reason, including stock availability, pricing errors, or declined payments. Customers will be notified and refunded promptly in such cases.

Contact Us

If you have any questions or need further assistance with returns or exchanges, please contact us at:

• Email: shop@footfittershmls.com
• Phone: +92 300 11SHOES

Thank you for shopping with Foot Fitters HMLS. We value your business and are committed to providing you with the best quality products and customer service.